SHIPPING & DELIVERY

All orders are shipped to you from our Dispatch Warehouse in Sydney, Australia. Please see our Returns Policy and Procedures page for our full terms and conditions.

• PRICING

All pricing across www.lesvoyageuses-label.com E-Store is based on Australian Dollars (AUD$).
Please note that our prices do not include GST or any import custom and duties charges. Prices displayed on www.lesvoyageuses-label.com are purely for the item alone and any applicable shipping costs are added at checkout.

*Please note that a conversion rate fee in addition to your order total. This is a rate is determined and applied by PayPal /or Stripe, not Les voyageuses. If you can have concerns about this fee, please contact PayPal/or Stripe.

• ESTIMATED DELIVERY TIMES

We endeavour to pick, pack and ship your purchases within 24-48 hours of order placement.

Les voyageuses does not operate over the weekend. As such, orders placed after Close of Business (Sydney Time) Friday throughout the weekend will not be addressed until the following Monday morning.

We wish to provide our customers with fast and reliable international shipping and aim to have your orders to you within 3 - 10 business days from dispatch.

All customers will receive a tracking number once their order has left our Dispatch Warehouse.

We use Australia Post and Sendle.

Please note: In the event of any SALE/promotional events, the shipment of your order may take longer than usual. We thank you in advance for you patience and understanding during these busy periods.

For full tracking detail on your order, enter your tracking detail with your corresponding courier.

All Australian orders are dispatched with Express Australia Post or Sendle.

• SHIPPING RATES

All our parcels generally takes 3 - 10 business days from dispatch to reach you.

We offer FREE SHIPPING for all online orders valued OVER AUD300 in a single transaction.

- AUD$10 Flat rate shipping fee for orders under AUD$300

• SHIPPING ADDRESS

To ensure you receive your order safely and successfully, all our parcels must be signed for upon delivery.

For fuss free delivery, please ensure you fill out your shipping details clearly and completely.

Please do not use PO Box delivery addresses as most local couriers cannot deliver to these locations.

We suggest using a business hours address where possible. If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom.

Please remember to specify levels or unit numbers.

In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf.

If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel.*

Les voyageuses will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.

*Please note for our Australian rural customers, our partnering couriers may only deliver your parcel to the nearest main postal office town.

• TAX AND DUTIES

Les voyageuses takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government.

All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control.

While we will endeavour to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.

For further information, we advise you to contact your local customs office.

Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

 

We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted on-line. The continued use of www.lesvoyageuses-label.com is to accept our new Terms and Conditions.