Return policy

Thank you for shopping with us at Les voyageuses and we hope that you love your recent purchase!

However, we understand that you may wish to return an item, please see below for details and instructions of Les voyageuses return policy and procedure.

  • Please read these terms and conditions carefully before initiating your return. By initiating your return, you agree to the terms and conditions set out below.
    All return requests must be made within 21 days from order date of your online order and require a Returns Authority request form. RA forms are provided once returns have been formally initiated and authorised via your Online Les voyageuses Account.
    Successful return requests are eligible for a Online Store Credits only.

FULL PRICED ITEMS – Eligible for online store credit.
SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange or store credit. 

- We do not offer cash refunds.
- Online Store Credits are valid for 1 (one) year from date of issue.

- Online Store Credits are can only be used once.
- Online Store Credits are to the cash value of your original purchase item(s). Any and all shipping fees are not reimbursed.
- We do not process straight exchanges. If you require a different size, you will need to return your item for a Online Store Credits. You can then use this to purchase your correct sizing. *Note: Sizing is subject to product availability.

Your Les voyageuses Account can be accessed via the email address used to place your original order.

STAGES OF YOUR RETURN

1. Initiate Return

This can be done by logging in to your Les voyageuses customer account or by clicking this link below.
                            
 RETURN CENTER  <

 

                             
2. Return Authorised

Once we have reviewed and approved your initiated return request, we will authorise it and send you your mandatory RA form.
You may then prepare to send your parcel to our Returns Team.
Please be sure to to include a copy of your RA form with your return item.
Once posted, please email our customer service team at hello@lesvoyageuses-label.com with a tracking number once you have posted your return.

3. Return Received

We will notify you once we have received your parcel and if it has been approved by our Returns Team.

4. Online Store Credits Issued

Once approved, we will issue your Online Store Credits. Use this to purchase your correct size or a new item. Please ensure items have not been worn and are in their original packaging.
Please keep your receipts/invoices, as customers may be asked for proof of purchase.

INITIATING AND POSTING YOUR RETURN

1. Log in to your Les voyageuses Account.
2. Find and select ‘Completed Orders’.
3. Select the order# containing the item you wish to return and click ‘Return Item(s)’.
4. Fill in the relevant information regarding your return and nominate Online Store Credits.
5. We will assess your Return Request and contact once it has been authorized. Please do NOT send back your return prior to authorization. Any returns sent back without an RA Form or authorization will be rejected.
6. Once authorized, you may send back your parcel. We recommend you use a reputable courier company or by a registered express mail service. Please be sure to email hello@lesvoyageuses-label.com with the postal tracking number so that we may monitor the safe journey to our Returns Team.

Return Address will be provided with your Mandatory RA form

WHAT HAPPENS NEXT?

When the return has been delivered to our Returns Department, please allow up to 5 business days for our team to quality check and approve the return garment.
A Online Store Credits to the value of your original purchase will be applied to approved returns. You may order your correct sizing or purchase a new item. You will receive an email notification when this has been processed.

Please note:

• Any and all returns sent back without an authorised online return request and a Return Authority Request form will not be accepted or processed and will be destroyed onsite.
• Any and all returns are sent back at the customer's own risk.
• Les voyageuses is not liable for parcels that are lost in transit.
• Please note that the returns postage will be that of the customer’s own expense and will not be reimbursed.